Privacy Policy

What is Privacy?
Use and Disclosure
Quality of Data
Data Security
Access and Correction
Onward transfers of Personal Information
Sensitive Information
Non-personal Information
Sharing of Information
Newsletters and Service Updates
Surveys and Contests
Community Functions
Changes to the Privacy Policy


Update on Privacy Policy and Terms of use based on GDRP (General Data Protection Regulation) per 25-05-2018


We have updated our Terms of use and Privacy Policy

Freeroam is committed to help you roam Voice and Data at low costs, on your trips in an easy and efficient way. As a result of EU and Anti Terrorism Legislation we have to collect basic personal data required to have you properly registrated. Although we do not sell or trade any personal data and in support of upcoming changes to EU data protection law, we have updated our Privacy Policy and Terms of use.

Here's a quick summary of the updates:


User-friendly language.
We have tried to be as clear and transparent as possible, and our new Privacy Policy and actions taken reflect the new laws about data collection and processing.

How we treat your personal data.
You will find answers to what personal data we collect when you Login into your account on www., why we need it, how we protect it, and how you can remove it.

More control over your information.
We make it easy for you to control the information you provide us. Our policy explains how you can make choices about your information, and how we keep your information secure. 

You can review the updated Privacy Policy and Terms of use on the left handside of evey page of the www. website. These updates go into effect on 25 May 2018. By continuing to subscribe and interact with Freeroam products after this date, you agree to our updated Privacy Policy and Terms of use. For more information you can mail to our Support Department or reach out to us using the Contact information sheet on

We hope these changes will make it more transparant for you why request and how we treat your data while you travel and communicate in a secure and safe environment. Thanks for being part of our community!

The Freeroam Team

What is Privacy?

Information privacy is about giving individuals certain control over when, how and to what extent information about themselves is communicated to others. and, the provider of the service, is committed to providing you with privacy safeguards that are consistent with your right to choose whether you wish to provide information about yourself, and if you do provide it, the nature and quality of that information. By using the website and services, you agree to the collection and use of your information in accordance with this Privacy Policy. If you do not agree with this Privacy Policy, please do not use the website or the services.

Collection will collect personally identifiable information from you that is necessary for the purposes of supplying to you the services you subscribe for, such as name, postal address, email address, and telephone number. may also automatically collect your travel location based on the cell tower locations used to transmit your mobile phone call or local country access numbers dialed to use your phonecard.
The website and the services are not intended for use by children. will not knowingly collect any personally identifiable information from users under the age of 13.

Use and Disclosure will use your personally identifiable information for customer service, to provide you with information that you may request, and to customize your experience on the website or with the services. Your personally identifiable information is used by to respond to your requests, process your transactions, tailor offerings to you, and for general internal business purposes. will use your financial information to bill you for products or otherwise process your transactions.  By making a purchase on the website or using the services, you consent to providing your financial information to its service providers and to such third parties as it determines is necessary to process your transactions. These third parties may include the payment company, the credit card companies and banking institutions used to process the transaction. and may use your travel location information to create service to you. may include your geographic location (city and country), the daily weather, local time, relevant stock images, whether your Freeroam mobile phone is on or off, and ways to contact you.

Unless you tell and not to, and may use your personally identifiable information to contact you with information it thinks you would be interested in. If you do not want to receive this information, indicate that may not do so at the point where you give your personally identifiable information. If you change your mind later, email at Email messages will also provide you with an opportunity to opt-out of receiving this information. Please note that changes to your preferences may not be effective immediately. 

From time to time may also share your name, postal address, email address and location information with certain select third parties whose products or services we think might be of interest to you. You always have the opportunity to request that your information no longer be shared with these parties by emailing at Please note that your removal from these communications will only apply to the sharing of your information in the future and not to information that may have already been shared with third parties, as provided in this Privacy Policy. You may need to contact third parties that may contact you directly to request not to receive future communications. 

If is sold to, or merges with, another company, or declares bankruptcy, some or all of the information collected from you may be transferred to a third party as a result of the transfer of assets. may also disclose your information when determines it is necessary to comply with applicable laws or protect the interests or safety of, or other website or service users.

Quality of Data will take reasonable steps to ensure that the information we collect from you, use or disclose is accurate, complete and up-to-date.

Data Security will take all reasonable steps to ensure that the personal information we hold about you is protected from misuse and loss or from unauthorized access, modification, or disclosure.

For more information about this read's Security Overview. will also take reasonable steps to destroy or de-identify your personal information with a maximum of 12 months after ending the term of use or when it is no longer needed.

Openness will be always be open and honest about the way in which we manage personal information.

Access and Correction

Wherever possible, will let you see the information we hold about you and correct it if it is wrong. You can do so by clicking on Account details after logging onto the website with your e-mail address and your own created password.

Anonymity is committed to allowing our customers to conduct their activities through any of the services we provide without being required to identify themselves.

In some circumstances, such as providing us with credit card details, we obviously cannot deal with you anonymously. However, unless there are good practical or legal reasons that require you to be identified, we will give you the option of operating anonymously or pseudo-anonymously.

Onward transfers of Personal Information

Except as provided herein, will not provide your personal information to any other person unless we ask you and you agree, or unless we are forced to do so by law.

Sensitive Information will not collect or use information about your racial or ethnic origin, political views, religious or philosophical beliefs, membership, details about your health or sex life, or any other information considered sensitive.

Non-personal Information may automatically collect non-personal information about you. This includes the type of Internet Browser and IP address you use and the site which linked you to the website. This information is used to assist in providing you with an effective website. uses non-personally identifiable information for internal purposes and to help us interact with visitors to the website. We may also share non-personally identifiable information in the aggregate form with third parties to illustrate trends and patterns. You cannot be personally identified from this information.

Sharing of Information may share aggregated demographic information with our partners. This information is not linked to any personal information that can identify any individual person.

At times may partner with another party or use a third-party contractor to provide specific services on its behalf, such as authorization of credit card transactions and delivery of orders, and may share your information with these contractors for those limited purposes. When you use these services you will provide your name and other contact information that is necessary for the third party to provide these services. These parties are not allowed to use personally identifiable information except for the purpose of providing these services.


A cookie is a piece of data temporarily stored on the user's hard drive containing information about the user. Usage of a cookie is in no way linked to any personally identifiable information while on our site. The cookie helps the user to save time. For instance, by setting a cookie on our site, you do not have to log in using your e-mail address and your own created password, more than once during each visit, thereby saving time while on our site.

Newsletters and Service Updates

We will use your Freeroam email address, and alternate email address where supplied, to send Freeroam newsletters, promotions and feature updates. If at any time you wish to unsubscribe to newsletters you can do so by adressing Your Freeroam email address might also be sent to competitions, promotions or surveys from partners.

Surveys and Contests

At times requests information from users through surveys or contests. Participation in these surveys or contests is completely voluntary and the user therefore has a choice whether or not to disclose this information. Information requested may include contact information (such as name and shipping address), demographic information (such as country of abode, age level), and opinions. Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this service.


This web site may contain links to other sites. Please be aware that and are not responsible for the privacy practices of such other sites. This privacy statement applies solely to information collected by this web site.

Community Functions

The website and services may make available to its users chat rooms, forums, message boards, and/or other community functions. Remember that any information you disclose in these areas becomes public information and you should exercise caution when deciding to disclose your personal, financial or other information. 

If you use community functions you use them at your own risk.

Changes to the Privacy Policy reserves the right to change the terms of this Privacy Policy. Any changes will be posted on this page so encourage you to check this page regularly. Your continued use of the website or the services following any changes to this Privacy Policy will constitute your acceptance of such changes.

If you have enquiries or wish to provide feedback about this policy, please email

Go to top